Last updated: 15 September 2026
This page explains how to disconnect a Facebook, Instagram or TikTok connection and request deletion of personal connection data stored by zekahub social.
1. Disconnect the connection in the product used
If the feature is available in the relevant product, sign in with an authorised business account and open the area for social media or connected accounts. Select the relevant Facebook, Instagram or TikTok account and use the “Disconnect” or “Remove connection” function.
This stops further use of the connection by the product. Where technically provided and no longer required, the associated access information is deleted or technically invalidated.
2. Also revoke permissions with the platform provider
You can additionally revoke the permissions granted to the application directly with the relevant platform provider. For Facebook and Instagram, this is done through the settings of your Facebook or Meta account. A TikTok connection can additionally be revoked through the corresponding settings of your TikTok account or the connected apps and permissions managed there. Platform providers may change the names and menu items used for this purpose.
3. Send a deletion request to zekahub
If you also want to request deletion of personal connection data stored by zekahub social, send an email to info@zekahub.de with the subject “zekahub social – Data deletion”.
To help us identify the relevant data, please provide where possible:
- the product used, for example zekabooking, zekacommerce or EVS Manager
- the name of the affected company or tenant
- the email address of the user account used there
- if known, the name of the connected Facebook Page, Instagram account or TikTok account
Never send passwords, app secrets or access tokens by email. An identity document is not required if we can verify your identity by other appropriate means. If additional identity verification is necessary, we will contact you.
4. What will be deleted
Unless legal or compelling security or evidentiary reasons prevent this, personal connection data stored for the social media connection and access information that is no longer required will be deleted or technically invalidated.
Where zekahub processes data exclusively on behalf of a business customer, handling a data subject request may be coordinated with that business customer as controller.
5. Processing time
Data protection requests are handled in accordance with the statutory time limits. Where the GDPR applies, you will generally receive a response within one month of receipt of the request. For complex or numerous requests, the period may be extended under the statutory conditions; you will be informed accordingly.
6. Content already published
Disconnecting the connection or deleting connection data stored by zekahub does not automatically delete content already published on Facebook, Instagram or TikTok. If desired, such content must be deleted separately with the relevant platform provider or through a management function provided there.
7. Statutory retention and security evidence
Data that is still required due to statutory obligations or to defend, assert or document legal and security incidents may continue to be stored in a restricted manner for the required period. It will be deleted once the relevant purpose and any retention obligations no longer apply.
8. Contact
Abdulkadir Kavak
trading as zekahub IT-Dienstleistungen
Aufenangerstraße 5
44229 Dortmund
Germany
Email: info@zekahub.de
Phone: +49 176 2389 5759
Further information can be found in the Privacy information for zekahub social.